Refund & Return Policy
We have a return policy 60-Day Money-Back Guarantee and 1-Year Manufacturer's Warranty., which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at +1 760-284-7120 or by email email@example.com and we'll take care of you.
You will then be provided with further RMA instructions.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
We refund the product price, which is your total order minus shipping costs. Original or return shipping charges are not refundable. Refunds are usually processed within 2 weeks but may take up to 30 days or more. We refund back to the credit card used for the purchase. If we have your email, we'll send you a confirmation when we receive your return and when we refund your order.
We kindly request that you refrain from refusing your order upon delivery or sending back your return package as refused. In the event of a refusal, UPS charges us a $12 USD fee for each shipment, which we regretfully have to pass on to you.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Item arrived damaged or received wrong product
If the package or product arrives damaged, please reach out to us within 14 days of the delivery date and we will provide a replacement item or initiate a return and refund request.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
If the order tracking shows as delivered, but you never received it, it have may either been
1. Delivered to wrong address
3. In rare circumstances the shipping carrier incorrectly marked it as delivered (only to deliver it the following day).
In any event please first contact the shipping carrier to see if they can locate your package, as the package may still show up some days later.